Cancellation policy

Effective Date: 22nd July 2023

 

At ForVill Fashion, we want to ensure that you have a smooth and enjoyable shopping experience. We understand that there may be situations where you need to cancel an order, and we have outlined our Cancellation Policy to guide you through the process.

 

1. Order Cancellation

 

a. Timeframe: You may request the cancellation of your order before it has been shipped. Once an order is dispatched for delivery, it cannot be canceled.

b. Cancelation Process: To request an order cancellation, please follow these steps:

   i. Log in to your ForVill Fashion account using your credentials.

  ii. Go to your order history and select the order you wish to cancel.

 iii. Click on the "Cancel Order" button and follow the on-screen instructions to confirm the cancellation.

  iv. If the order is eligible for cancellation, our system will process it, and you will receive a cancellation confirmation email.

c. Cancellation Eligibility: While we strive to accommodate all cancellation requests, not all orders may be eligible for cancellation, especially if they have already been processed for shipping. If the "Cancel Order" button is not available or the order status indicates "Shipped" or "Out for Delivery," it means the order cannot be canceled. In such cases, we recommend referring to our Return Policy for further assistance.

 

2. Refund for Canceled Orders

 

a. If you successfully cancel your order before it has been shipped, we will process a refund to the original payment method used for the purchase.

b. Refund Timeframe: Please allow a few business days for the refund to reflect in your account, depending on your payment provider. If you encounter any issues with the refund or have not received it within the specified timeframe, please contact our customer support team for assistance.

 

3. Contact Us

 

If you encounter any issues or have questions regarding order cancellations, please don't hesitate to reach out to our customer support team. You can contact us at contact@forvillfashion.com, and our dedicated team will be happy to assist you.

 

4. Modifications to the Cancellation Policy

 

ForVill Fashion reserves the right to modify or update this Cancellation Policy at any time without prior notice. The updated policy will be effective upon posting in the Application.

 

Thank you for choosing ForVill Fashion! We value your satisfaction and aim to provide you with the best possible shopping experience. If you have any concerns or feedback, please don't hesitate to let us know. Our team is here to ensure your shopping journey with ForVill Fashion is a delightful one.

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